Thank you for your swift reply re my booking complaint for spa day at holiday inn on 17th Feb 2022, the booking was fine no problems, it was the attitude of a gentleman who answered the phone at the spa who I rang at your request re my needing a letter from my GP to have massage theraphy having just finished chemo and radiotheraphy in Dec 2021. The day was spoilt as you can imagine been told that the details I gave him to contact my GP could be false and anyway the girls would be to busy to e-mail my GP to ascertain exactly what was required. The stress free day was spoilt as I felt totally humiliated and hurt by his attitude however having heard nothing else from yourselves re compensation of any kind I assume spa breaks attitude is the same.