Extremely bad experience. Stayed at the hotel from hell (Guildford manor spa hotel - DO NOT stay there, it’s a literal nightmare), had numerous problems and the worse thing is that they lied to Spa Breaks that the issue has already been discussed. I can never get my 40th birthday spa weekend back ever again. I’ve been offered no compensation or anything, not even an apology. Disgusting that Spa Breaks as the broker haven’t sorted this out, they should be refusing to promote this sh*thole of a hotel. In fact, here is the spa breaks response. Do NOT book through this company. ‘’Further to our previous correspondence regarding your visit to the Guildford Manor Hotel & Spa. Naturally I regret any disappointment felt with regards to your overnight spa experience and I can advise that your comments have been passed on to the venue management for their assesment. As a result of this, I can advise that the venue have responded back to advise that despite your comments, they feel that they have already dealt with these issues in house and are not prepared to offer any concessions or refunds on this occasion. As highlighted within our booking terms and conditions, all issues experienced whilst in resort remain the responsibility of the venue management to address as they deem appropriate and Spabreaks.com will not consider to influence this. Therefore, I can only offer my apologies that your expectations were not met on this occasion but hope that a future spa visit will prove a more positive experience for you. Of course you remain at liberty to discuss this further with the hotel, although I understand that these conversations have already been had on the matter. I am sorry that I am unable to offer a more positive response on this occasion. Regards Barry Barry Thorn Service Liaison Manager’’