Awful experience. On 3 occasions the package booked online was not available and we were forced to continue to try and rebook on every occasion due to them only ever issuing a credit note. The customer service is appalling, there is no aftercare or support once they have your money. When I contested the original issue I was point blank told there is nobody more senior to escalate a complaint to (by Sinead) this was clearly a lie as subsequent complaints were escalated higher when the spas kept cancelling our booking due to “no availability”. One of these occurred 6 days after booking and meant we only had 72 hours notice that our weekend plans were cancelled. On many occasions throughout this horrific experience I was constantly having to chase to get responses. Any booking giant his company is clearly de-prioritised by the spa so it really is not worth it - just book with the spa direct! Many of the SpaBreak packages don’t save you any money and some even cost more than going direct!