If I could give SpaBreaks a 0 star rating I would... After buying a voucher for a spa day at Luenire Spa London, we turned up to what was not a spa but a Retirement Village leisure facilities, which the SpaBreaks website is falsely advertising. With facilities not working on the day and an aqua aerobics class on during what was the first half of our visit, there was no where for us to enjoy our spa day, so we left without using any facilities or receiving treatments - which the spa staff completely agreed with. SpaBreaks have been extremely unhelpful in understanding the issues and I have only received a 50% refund, with their customer experience liaison no longer responding to any messages. I am now £96 out of pocket, have wasted a day annual leave and am extremely frustrated and upset. It's clear this company does not care about looking after their customers, they only care about tricking people into parting with their money and refusing to refund when they are at fault.