I booked my 1 night spa stay with Spabreaks at Ashford international hotel and didn't get no confirmation call or email and no time arrangements. Missed my treatment because no one told me what time it was, Spabreaks didn't ring me to book up the time for treatments or dinner or afternoon tea. Dietary requirements were not followed for afternoon tea and it was late so I couldn't have it before returning to London on my train. The most helpful people where Lily at the reception at the hotel and a General manager called Toby and a therapist called mea. The was a very rude older therapist called Alison who was rude and stroppy and was refusing to serve us. Alison made us feel unwelcome. Lovely hotel and staff but Spabreaks are really bad with communication and refunds. They don't reply to emails. Avoid them at all costs. If I stay at the hotel again I will book directly and not via Spabreaks. They can keep their discount and dishonestly and stress. Disgraceful behaviour.