Waited 35 mins for customer service to answer the phone, no apology when answered. After explaining which spa break I was interested in I was placed on hold for 10 mins while he checked with the spa, then he came back to say the break I wanted would cost much more because the room had to be upgraded due to lack of availability on the Friday. I asked him to check if I went a day earlier, another 10 mins and still the room was apparently unavailable and therefore the cost increased. I asked him to check again, for yet another day earlier and was told he would call me back in 15 mins. The call ended after nearly 1 hour - a complete waste of time. It’s now been 1.5 days and still no call back. Luckily I didn’t trust he would call back and got straight on the phone to the spa myself and arranged exactly what I wanted, for a great price, with a lovely lady from the spa hotel. I would never use spabreaks.com again for the awful customer service and plain lying to take more money from you.