I have used Spa Seekers for years but after my latest experience I will never use them again! Long wait times to speak to them on the phone. Staff/agents are rude and disrespectful. I was told there weren’t any managers to speak to, then when I finally did get to speak to a manager it was basically “Sorry, but we can’t help you” They have taken my money but cancelled my booking. Zero customer service. I’ve booked straight with the Hotel for £12 more, well worth it not too have to deal with spa seekers ever again! Shame they no longer care about their customers who have supported them for years!