Absolutely terrible, shockingly bad customer service. I ordered a desk chair on account of the supposed next day delivery, and bafflingly got sent a crate of water instead. I notified them of their mistake early on in the day and they responded sending me a new one the following day. The response went straight into spam because they have their email set up incorrectly. Meanwhile I emailed them and asked again, and also what kind of discount I'd get for them not delivering on their promises. The response did not even form coherent sentences, it was just a bunch of words with no full stops. But basically, they're letting me keep the water I didn't order, wow. Then I got an email from TNT telling me it was to actually be delivered 3 days after the original date rather than the following one, so they didn't even get that bit right. The new delivery was put through before lunch, so why they can't ship it to me next day is beyond me. Do not use this company, they have shockingly bad service, and can't tell the difference between a computer chair and a crate of water.