I ordered a desk chair over two weeks now - I rang the day after to cancel due to unforeseen circumstances, I was informed that this was not possible as the product had already been shipped which I would have to wait until it was delivered in order to cancel and get their courier service (TNT) to collect. Which in my opinion is a poor business strategy for many reasons. After numerous phone calls and emails with a selection of "customer service advisers", their couriers have still not collected. It is just broken promises after broken promises with them. I wouldn't even give them the satisfaction of a one star review if possible because they frankly do not deserve it. I would advise anybody considering to purchase from Staples, to stay well clear.