This company is an absolute joke Please stay well clear, your online business or online presence can be at stake if you rely on this very un professional company. turned their phone support off, web chat queues are 3-4 hours and when you get through to someone they will simply say ''our other team will look into this'' apparently they cant speak to their internal teams on the phone. we paid them for the site migration (well in time, before they migrated to cpanel) its been over 2 weeks all of our sites are down and we are not getting any support from this company. we have been with them for years and years. its not the fist time they did this. we lost all of our sites once - a few years ago luckily we backed up everything as soon as heard about this migration.