Same issues, Initially i was with a company called Daily.co.uk which were UK based, Really good and you could speak with them on the phone. It then seemed to go to a foreign service centre no phone number then to Paragon now TsoHost. had no inbound emails for over a week after having 3wks of inbound bounce backs, little help from a support ticket and Live Chat telling me to raise a ticket as there is nothing they can do & that im using a 3rd party product. long list of historic problems with them followed by excuses. the Live chat respond but nothing ever seems to get resolved. Website hosted with them got hacked twice so they blamed the developer and they blamed TSO,......Not happy