Atrocious customer service,We have now move service providers as this was dealt with so inefficiently at tsohost end and left our business in a state of having no emails to communicate with staff and customers and no online presence.
The customer service we had was appalling and I would suggest looking into this at your end as the reviews you are getting online are much the same as what we have experienced with your company - we were customers for over 20 years and this loyalty seemed to mean nothing to you, obviously taken over by a company not based in the UK and english is not their first language,