Wouldn't recommend Voga to my worst enemy! On Friday 12th February 2016, I found a chair and table which took my fancy on their website. Both items were in stock (4 chairs left and 6 tables left) when I placed my order that night at 9pm. On Saturday 13th February, I had second thoughts about the table. I checked their website, and was pleased to read that items could be cancelled so long as cancellations were made before items left their warehouse. On Sunday 14th February, I emailed Voga confirming my wish to cancel the order on my table. On Monday 15th February, I received a response advising that unfortunately I could not cancel my order due to my order being a custom made, and that it had already commenced production. I found this very disappointing given: (a) their website falsely advertised that these items were in stock & (b) surely an item ordered after hours on a Friday night, would not have commenced production by Monday morning. On Monday 15th February, I responded quoting the terms of their website which stated "Not to worry, you can amend or cancel your order at any time, as long as we haven’t shipped it from our UK warehouse yet. This goes for all products, and it won’t cost you anything. If the order has already been delivered to you, you can use your return right. You can read about our return rights here”. On Friday 18th February, I received a response, advising that "our website has been changed to be fully aligned with our terms and conditions". They re-iterated that as my items were custom made and had already entered production, that I could not cancel my order. On Friday 18th February, I responded by stating "The fact that you may have changed your website subsequent to my cancellation is irrelevant. At the time of placing my order, your website clearly stated my right to cancel my order, until the point that the item has left your warehouse." On 22nd February, I received a response stating "I have double checked your case and as previously advised it is not possible to cancel our orders. This is again due to our products being custom made to order." By this stage, I gave up on cancelling my order as it was clear that they would not honour their T&Cs at the time of placing my order. On 29th March, I emailed them chasing delivery of my order. Having not received their response, I emailed them again on the 30th March. On 31st March, after still not having received their response, I had an online chat with one of their staff. I was advised that my order would be delivered in August! I therefore emailed them stating that this would mean that it would have taken them 6 months to deliver my order from the date that my items allegedly entered production. I once again, requested that they cancel my order. Finally on the 11th April, I received a response, advising that my order would be delivered between mid to late July and once again, I could not cancel my order. On 11th June, I emailed Voga asking for an update on my order. On 14th June, I received a response advising that my order would be delivered by the end of June. On the 27th June, I emailed Voga asking for an update on my order. I received a response that same day advising that my order had left their warehouse on 17th June, and that the courier company would deliver the items between 9-12 days thereafter. On 29th June, we were contacted by the courier company and arranged delivery for 7th July. Come the 7th July, surprise surprise, no delivery! On the 8th July I contacted the courier company, after many repeated attempts to get through...they rarely pick up their phone! I was advised by the warehouse manager at the courier company that they would need to contact their driver to ascertain why my delivery failed. They then arranged for my item to be delivered. Finally, on 12th July, I received my items nearly 5 MONTHS AFTER PLACING MY ORDER! WARNING TO POTENTIAL CUSTOMERS 1) Don't believe their stock levels shown on their website 2) Don't order unless you are absolutely sure, as you will NOT be able to cancel 3) Don't expect prompt delivery...you will be waiting ages 4) Don't expect one bit of good customer service at all. The funny/sad thing is, that my parcel came with a standard 5% discount voucher in it. Seriously, if they offered my 50% off my next order, I wouldn't buy from them again.