I live in Belgium and ordered 7 chairs from Voga (reference: order number 800098680 placed 15 July 2017 for an amount of 1,374 euro). After I had paid, the company told me the chairs would be delivered to a warehouse in Ireland (I communicated that I live in Belgium when placing the order) and that I should organise and pay for delivery to Belgium. They did not make this clear prior to purchase - I read through the Frequently Asked Questions and it is nowhere to be seen. Customer service informed me that this is stated in the Terms and Conditions. However, this information significantly affects cost, and should be communicated to the customer (eg in the information on delivery, in their Frequently Asked Questions). Moreover, I did not accept the T&C - the box was automatically checked for me when you make your purchase. When I contested the delivery of my purchase to Ireland, instead of Belgium (where I live), I was told they would charge 50% of the cost (ie EURO 687) as an 'administrative fee'. See email below. JUL 19, 2017 | 02:44PM BST VOGA beantwoord: Hello Thanks for your mail All order made by the customer are delivered in our warehouse in Ireland, we can not be involved in the delivery even for Netherland As with any online purchase, we expect our customers to have read the terms and conditions before agreeing to them. If you wish to proceed with the cancellation, please be advised that this will be subject to an administrative fee of 50 % We refer you to our terms and conditions: 8.7 The Buyer may cancel the order before the order has finished processing by notifying the Supplier on info at voga.com. Cancellations before the end of processing are subject to a 50% administrative fee which will be deducted from the order value when the Supplier processes the refund. Please confirm how you wish to proceed, and if you do wish to proceed with the cancellation, please provide us with your IBAN and Swift. Kind Regards, Mark Voga.com