was offered £237 for my phone and it was in excellent condition. They then downgraded their offer to £130 saying that there scratches on the screen which is impossible as it has had a screen protector since new. When I rejected the offer stating that I had several pictures of the phone the day it was despatched to them they then said that the battery was at 81% efficiency but they upped their offer to £170. When I asked why they didnt offer that in the first place they said it was customer retention and goodwill. Don't trust them and definitley don't take their first offer if they downgrade your phone. I have requested my phone be returned to me so I can resell to somebody I trust.