Webuyanyphone.com has given me one of the worst, if not the worst, customer service experiences in my lifetime. I could not advise you to AVOID them strongly enough. As others have said, they offer an inflated price for your phone. In my case, I sent an iPhone 12 Pro Max which was in pristine condition and had been covered in an xtremeskins skin, with tempered glass screen protector. After waiting 5 days, they offered a revised price - £180 less than the offer they made originally for a 'good' condition, saying it 'just' missed out and was graded 'average'. I believe this is fraudulent - deliberately under-grading to avoid full payment. Here's the biggest problem - if you don't decline this offer within 7 days, they automatically take it. HOWEVER, to decline their offer is near impossible. They offer live chat or telephone service during limited working hours only. I spent 30minutes on the telephone trying to get through; live chat continually timed out after 30minutes, despite saying it would be less than 10minutes. In the end, I selected complaint - and threatened legal action. Someone eventually got back to me. Immediately, I was offered an extra £60 on my offer - no questions asked. So not only are they scamming customers by offering initial quotes that they have no intention to pay, they deliberately offer far under what they would actually pay if you just asked them for more. This clearly is fraudulent behaviour. This is outrageous. If I could, I would request a Freedom of Information investigation into just how many full-price quotations they actually pay - I bet it's not many. I opted to receive my iPhone back and made a complaint, to which I just received a standard copy and paste reply: "I am sincerely sorry to read your comments. I would like to confirm and reassure you that all devices received are carefully removed from all packaging and placed into protective air cushioned bags prior to testing and every care is taken to make 100% sure the device is fully protected by protective surfaces when being assessed by the Quality Assurance Team. All devices are tested in the condition they are received." All in all - they are absolutely outrageous, with abhorrent customer service, deliberately scamming customers. Avoid - go to CeX instead and get a visual grading from someone in person, they actually pay what they say they will.