I sent in a perfectly good iPhone 11 in November and this was acknowledged as receive end of November. Two weeks later I get an email asking what the make, model, colour, storage capacity and IMEI number was for the phone I sent in. This set off alarm bells as they should have known this. Once I admitted to not knowing the IMEI number I get an email saying the screen is broken and I get £75 instead of the £245 quoted. I am now waiting for my phone to be returned an expecting a completely different phone with a broken screen. Avoid this company at all costs and definitely record the IMEI number or they will take advantage of you.