All the bad reviews here reflect my experience. £210 0ffered for the phone on the website. The phone was immaculate, always kept in a case and always had a screen protector. When the report came back they stated there were scratches on the screen and the back and reduced their offer to £140. Not happy with this I called and complained. The person I spoke to was clearly used to receiveing such complaints. They upped their offer to £150. (which indicates that this is a scam) This is clearly their strategy - offer the highest price online, and then reduce once received to well below another phone purchase service. I have used alternative websites in the past and never been disappointed. Please do yourself a favour, don't fall for the high price, it is a con. Use any of the other phone purchase / recycling companies, or a local shop.