This was the third occasion I’ve used Webuyanyphone and unfortunately after two very good experiences, this will be my last. I sent my phone and was offered £100 less after it was examined. My phone was in a pristine condition with no marks on the screen or to the body of the phone. I was sent a video of the phone being examined along with a report saying it had some screen damage and damage to the bezel. The video I was sent confirmed that there was no damage to the phone. I emailed their customer support and explained that the video I had been sent showed no marks or damage to my phone. I received a reply after four days waiting, saying that they would return my phone. Rather than investigating my concerns with the phone examination and the video, they chose to just ignore it and not to deal with the problem. Upon receiving my phone back, it was still in a pristine condition and I sent it to a competitor, sellmyphone who processed my payment in full the same day with no reductions for any damage. I fully understand that webuyanyphone work on the basis that people are honest about the condition of their phone but I certainly didn’t expect to receive a video claiming damage when there wasn’t any. I cannot recommend any company who doesn’t act on customer complaints and who makes no effort to investigate. It could just be an error on the examiners part but at least hold your hands up and take the time to investigate.