Was offered a price from a price by this company for my iPhone 11 Pro Max which is, in my opinion, in great condition with 97% battery health, had a case on entire life and some minor screen scratches that does not effect the phone at all. This company received my phone and said that there was significant wear on the device, reducing my quote from £230 to just £35 for a phone I know is in great condition. An insulting and quite frankly stupid price given the market value. There’s no easy way to decline the offer, only to accept it via a portal. You have to get in contact with the company to decline at which point they will offer you slightly more, for me it was £10 extra. To add insult to injury they then charged me £11 to send my phone back to me, despite price compassion sites they partner with stating you can “request” your phone to be sent back free of charge. You can request, but they won’t oblige. It was the festive period so I accept the delay in replies which took a couple of days to my emails but quite frankly I will NEVER use this company again and have had far better experiences with other trade in companies. I would recommend avoiding and going to a more honest and honourable company.