I’m contacting trading standards and the ombudsman for advice. Under UK Consumer Rights this company is in breach of them. They originally give you 7 days to accept or decline their offer. When you decline which requires contacting them directly (although it’s nearly impossible to find their contact details), they come back with a higher figure. When you decline this offer, they give you 5 days to accept. If you don’t accept and cannot get hold of them despite several attempts to say I don’t accept and please return my property; they simply will keep your phone under the assumption they’ve not heard from you - hummmm! Wow! This is wrong! Think about GDPR - the website clearly states you need to tick the box to receive communication. If you do not tick the box then you don’t receive communication - simply it puts the customer in control. This company’s website is purposefully the opposite - no action means acceptance and let’s not forgot we are already talking about something that is yours in the first place! It is not right and it needs urgent attention! They are not providing adequate means of communication and by doing this are actively disregarding the customer and the customers property for their own gain. This is not putting the customer in control of the outcome and this simple wrong. There communication is unacceptable! I am unsure how they are still operating as a business. This is a company trading standards must review -I have already logged in with them. You should not have such problems having your own property returned to you! It is disgusting! You should not be pressurised or scammed into accepting lower offers because of poor communication and poorly worded websites and policies. You should have your consumer rights protected. This company does not respect your customer rights and offers a very poor customer service.