Complete scam - I wish I read more reviews other than the top few (which I can only think are fake). Sent in a perfect condition iphone 13 for a reasonable offer price of £287. They then said it was scratched and 'offered' £200. The video they uploaded did not look like my phone which was in mint condition (always in case with screen protector since new). They want £11 to return it and other reviews say that returned phones never arrive, so is not worth the risk. Also, they signed me up to a £5 a month direct debit for cybersecuity which took a few hours on the phone to get out of. They will not answer the 0333 number and are silent on how much that costs while on hold. It's absolute disgrace that this fraudulent activity can happen in the UK. DO NOT USE THEM!!