CONNED by their original offer of £141 for my excellent condition iPhone. There was honestly not a mark on it, I even polished it before placing it in the original box. I looked in the light to ensure no screen marks. On arrival they then stated there was much wear and tear on the screen and back so offered me £26! I obviously said NO and then was charged £10.75 for return, which interestingly I was offered to be added to the valuation if I went ahead. I have reported to Rip Off Britain TV program and hope this company is called to order. And just to add insult on receiving it back there are now 3 scratches on the screen. AVOID at all costs. I could have got £86 at Argos but didn't do my due diligence, they blinded me and obviously people with the high value. Complete con artists. And I think their 66% on Trustpilot reviews must be bogus or just like me, the actual initial quote and return was very easy. It all goes wrong after they receive it.