If I could give ZERO I would. Offered £221 for my S21 Ultra so sent it off. Took pics before I did so I knew what condition the phone was in, but when they inspected it.... they found screen damage and dropped the offer to £100! The phone has always been in a case and never kept in a pocket with anything to cause scratches. I'd stay away from these guys if I was you. OH MY GOD! I've just rewatched the video and it doesn't look like it is my phone they've 'tested' - The CE mark, the UKCA mark & the pic telling you not to put it in a bin are CANNOT seen on the phone they've videoed & sent to me. I'll be going to trading standards & I'll also be checking the IMEI of the phone they send me back to make sure that correlates with the one held by my network. AVOID