Shocking offered me £10 for a Samsung S21 in good condition and unlocked an insult, also they don't allow you to refuse I had to ring the complaints department and demand my phone be returned now. I was offered much more by Music Magpie and accepted the offer. They should cease trading now just a bunch of criminals thinking they can rip you off. Please do not send your phone to them do not waste your time. They will offer a tiny amount and say all sorts are wrong. I don't know how they still trade as they no doubt send most phones back to customers after the stupid offer.