I am a typical busy business owner. Looked at various sites found a desk and a chair that suited and I was attracted by advert of next day delivery on their site. Ordered chosen desk and chair Thursday 6th October 17:58 - (looking now at my original order confirmation email which also confirmed availability was "Next Day"). As it was so late in the day expected delivery Monday unless I was very lucky. Come Monday as there no sign of a desk or a chair and had staff waiting on this I spoke to Sebastian at Worldstores who could not give a damn by his tone of voice about it all but did inform me that the desk I had ordered was not in stock and might not be for quite some time! He also had no idea about the chair delivery date either. He then passed me to sales to speak to someone to change the order to an alternative desk - after 17 minutes by now on hold etc and various menus I spoke with Tara - who was equally unhelpful. Eventually I managed to order an alternate desk through her which apparently is in stock ( still not received Friday 14th October 6pm btw). Then I after 29 minutes now on the phone had to speak to customer services to Chris - who at least sounded helpful and apologetic - said they would refund the difference to my card over the next few days - he also explained that an adver tfor next day does not mean next day - The Asa or Trading standards might have something else to say about that. Various emails later I still have no desk but lucky me have an apology email (only after I contacted them again today - Friday 14th now - saying " can see that your order was placed to be delivered for today, I am trying to get in contact with the supplier and the carrier to find out as to why it hasn't yet been delivered, as soon as I get a reply I will update you with more information but at rare occasions the items do get delayed by another day due to unforeseen circumstances, I will chase this up and inform you." So unless you really don't need things for a week or two DO NOT BOTHER WITH THIS COMPANY OR ITS AFFILATES - OFFICE SUPERMAKET, worldstores.zendesk.com wskiddicare.zendesk.com , achica.zendesk.com. Worldstores have not refunded the difference to date - so they have had £210 for nothing at present!