****** AVOID THIS COMPANY UNLESS YOU LIKE THROWING MONEY DOWN DRAINS ****** Bed delivered without hardware bag. Contacting them was difficult though they eventually agreed to send a new one, saying it would take 10 WORKING DAYS to arrive. 10 WORKING DAYS later and no hardware bag. They largely ignored my attempts to contact them until 5 days later when I left a TrustPilot review they picked up on. They promised to have the hardware bag with me in 48 hours. That has been and gone and still no hardware bag, or even proof of postage or tracking. TL;DR - CRITICAL PART OF ORDER MISSING - "CUSTOMER SERVICE" STAFFED BY LIARS AND FRAUDSTERS AVOID AVOID AVOID!!!