WORLD STORES - ANOTHER IGNORED CUSTOMER According to a BBC report 20/11/03,this company is actually apparently a ‘dropship’ venture, fronting 76 niche retail sites, mainly selling large items for the home and garden,’ including = Bedroomworld * Cagesworld * Doorsworld *Garden furniture world * Shedworld * Mattressesworld *Officesupermarket * Sofasworld. - and is part of Globe Online Limited, owned by the Dunelm group. Others have noted that phoning is a sick joke as, with complaints, one is kept on hold whilst being connected to an operator (do they exist?) with a countdown of those callers in front of you - and eventually, after literally hours, have to hang up. As our calls are free, I tried this and gave up after 90 minutes! My original complaint was with the order of a lift-up King size bed having delivery problems and then faulty pistons. Many weeks of waiting and ‘put-offs’ finally replaced these – but, after bed only being raised three times one of these failed. My latest email to them on 13/11/2017 was in the form of a 'complaint process diary', as follows:- My latest email to them SEPT 6 ORIGINAL CURRENT COMPLAINT. RESPONSE, IMMEDIATE (AUTOMATED) NOTE – ‘ We've raised a new customer ticket (1255086) for you.’ SEPT 15 EMAILED, COMPLAINING ABOUT NO FURTHER RESPONSE AND RECEIVE IMMEDIATE (AUTOMATED) NOTE - ‘’We've raised a new customer ticket (1266580) for you.’ SEPT 22. AFTER ADDING OWN CRITICAL COMMENTS ABOUT SITUATION TO MANY, MANY OTHERS ONLINE, RECEIVE WORLD STORES REQUEST FOR PICTURES OF PROBLEM - FROM ‘SOCIAL MEDIA/ESCALATION SPECIALIST’. SEPT24. REPLY WITH REQUESTED PICTURES AND RECEIVE – ‘Your request (1274602) has been updated.’ OCT 10 EMAIL COMPLAINING ABOUT LACK OF ANY FURTHER RESPONSE AND RECEIVE - ‘Your request (1274602) has been updated.’ OCT 31 EMAIL AGAIN COMPLAINING ABOUT NON-RESPONSE, AND RECEIVE ‘Your request (1274602) has been updated.’ NOV 13 EMAIL WITH CRITICAL DESCRIPTION OF WORLD STORES ‘TERMS OF BUSINESS-?’ (DETAILING ABOVE LIST OF ‘RESPONSES’) AND WONDERING IF BY POSTING THIS ONLINE WHETHER THERE WILL AGAIN BE ANY (POINTLESS) RESPONSE FROM THEM - BEFORE TAKING MATTER UP WITH TRADING STANDARDS. AS USUAL, IMMEDIATELY RECEIVE AUTO-RESPONSE – ‘Your request (1274602) has been updated.’ (No further response - and do I expect any?)