Absolutely terrible! Avoid Avoid Avoid! Took many days off work for delivery people never to show up which I have NEVER experienced. Getting a simple collection and refund proved even more difficult as they again took 3 attempts to actually show up, I was emailed numerous times confirming my refund would be back in my bank within 3-5 days and weeks later still nothing so I had to chase them about 5 times, being left on hold for a long time to then be told they were doing it whilst on the phone to me only for me to find a week later...no refund. Unbelievable! I do a lot of online shopping but have NEVER in my life experienced such unprofessionalism I am in total shock they are still in business. Shopping shouldn't be stressful and this store doesn't seem to understand basic retail or that the time of their customers is valuable so wasting so much of it is unacceptable. Having read customer reviews after my experience I see that so many people experienced what I have, meaning that their stories of crossed wires and 1 off mistakes are utter lies, this is just what they do to their customers. On the phone staff were polite but extremely unknowledgeable and seem to have a company policy of saying what a customer may want to hear to get them off the phone but not actually solving anything. Each person said the one before shouldn't have told me what they did and that they would personally fix things for me, but then did nothing! On one occasion I actually asked to speak to a manager and was told that all of them were backed up for the next 48 hours doing call backs to deal with customer complaints - not surprising although I wouldn't be shocked to find there are no managers at all and it was just a line to get rid of you. I wouldn't recommend this store to an enemy, worst experience ever! You would think that they would change with so many consistent bad reviews about the same thing.