Bought from BedroomWorld.co.uk and they did not bring the box up the stairs. I buzzed in the driver and he came upstairs to get a signature which I thought was so he can put down the device but when he did not come back after 5 minutes I found the box on the ground floor. He could have bought it up when I signed for the package. I have difficulty carrying such a box. I complained and they said that they don't have to deliver above the ground floor as is in the T&C's.....but he had to come upstairs for the signature!!!!!! I will never buy from them or the parent company Worldstores again.