Items all arrived fine and as described but changed direction we were going with bathroom. Reached out to return the order and sent images of the items as requested. Received a confirmation my return had been accepted and I'd be contacted within 10 days to arrange collection. 10 days past and I hadn't heard anything so I reached out and didn't hear back. I raised another ticket a few days after around my return and didn't hear anything back. I have called several times over this period, the phone is either never picked up or picked up and immediately put down. Over the course of a month I only managed to speak to someone on the phone twice, neither occasion resulted in anything useful. It is now the 21st of November and nothing has changed. I'm currently in the process of building a legal case to get my refund back. Avoid this company at all costs, atrocious practice.