Shame there is not a Zero rating- I had a parcel delivered today - First of all the man appeared miserable and did not acknowledge me at all - the man then took the photos and got the section up for me to electronically sign - the phone had a phone case that flaps over and I needed to hold the phone myself to steady and see where I was signing as the sun was shining on the screen , the man pulled the phone back and would not let me hold it - I couldn't even sign my signature properly and he pulled the phone away - I said its ok I'm not trying to nick the phone , he mumbled something and walked away and I told him not to deliver here again- He made me feel like a thief---- this staff member needs to be trained or retrained in common manners - definitely shouldn't be front line for any company.