A misunderstanding led to me not being home when a delivery was attempted, at which point I was contacted by the driver who, very aggressively, asked why I was not home when I said I would be. When I tried to arrange redelivery I was told I would have to collect from the depot, and when I asked for the driver's name he refused to give it. When I contacted the depot I advised that I found the driver very rude. The woman who took my call told me that there was no wonder he was 'aggravated' when I wasn't at home when I should have been. She then said that she had sent the item back to the seller so that I would have to contact them to arrange redelivery. I was then told that I had wasted their time and shouldn't have said I was going to be in when I wasn't. I tried to explain that there was a misunderstanding but after a few minutes of a very aggressive exchange I asked how I could make a complaint. At this point the woman hung up. Absolutely shocking service. Avoid if at all possible.