Suppose to collect mattress last week and was told I would be emailed to give me a 3 hour window, no email and no one came. When I eventually got through to them online I was told they have no answers and it would be rescheduled to be collected. I rescheduled for this Thursday and now today they came without any notification, only my son was at home and the courier didn't know what he was even there to collect to tell my son and my son being 18 didn't have a clue either. So hopefully they cone back as scheduled tomorrow but I'm not hopeful.