Have had the most infuriating day in recent memory dealing with this devil may care firm via Very. The incident, which did take up my entire day and preventing me from other much more important things, led to my cancelling my order and closing my Very account. Where to begin? Probably with the text message I received as I sat near the front door of my house telling me that they were unable to deliver my large item. I ran out of the door like a maniac to see if, per chance, they might still be on my street. Of course they were long gone. I then became involved in a seemingly endless round of frustrating and demeaning exchanges with their chat bot. This went round and round and round, as I had discovered that by agreeing to press 'Call' in order to speak to a human being, I was just being teased. The hideous music played on and on. Eventually someone spoke to me. They then said that I would have to speak to someone in 'Tracking'. Oh no, I said, wise to them all by now. I cannot access the tracking number as I am on the phone, so I am sure that they will not speak to me. i was assured that they would have all of my details to hand. Sure enough, this was not the case, as I had known from the start. This crazy round of frustration went on for far too long. i do not know how I eventually spoke to a reasonable sounding man who was able to cancel the order and close my account, but this just happened a short time ago. An entire day of inconvenience, bad music, AI inanity, terrible customer service like no one would ever believe or understand. What on earth possessed the driver to pull up here with my much wished for item only to (perhaps) lightly tap on the door and scamper off? What did he/she/they gain from this exercise? Very have lost a customer. I am more misanthropic than I was at the start of the day. I cannot complain enough. :(:(:(