They will not collect my parcel even though collection slots have been booked. Email says driver on their way then - nothing. Ordered a faulty TV through Very, 1st collection booked - they provided an ETA but no show. Checked the link they provided and it said the parcel had been collected. Phoned Very and booked another collection through them. Again ETA provided and no show. Bored of waiting in for them. Very cannot contact them they say only book another collection, but they said they can use another parcel company. Online chat is rubbish on XDP. Will never order a large item again through Very or touch XDP again.