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Disgusted of Norfolk
Utterly appalling service. My machine was collected from supplier on Tuesday for next-day delivery. XDP's on-line link promised delivery Wednesday. Their system "failed" so they rescheduled for 8.20pm - 10.20pm!!! I waited up but no-show. Next day I emailed XDP and received the reply "the driver must have run out of time". How unprofessional. So I contacted my supplier to chase them up. The next excuse was "driver illness" preventing delivery on Thursday. However, Friday was promised. Guess what - no delivery scheduled or made. More phone calls and emails later my supplier said the XDP manager would guarantee Saturday delivery "at the latest". Saturday morning I see delivery schedule for 7.52am - 9.52am. But no, that would be too easy. Still no show, the urgent machinery I paid for on Tuesday still hasn't arrived and no-one answers the phone or replies to emails. NEVER, EVER USE THIS INCOMPETENT BUSINESS. If you are in business steer well clear - there are some decent couriers out there. I HOPE XDP GO BUST SOON AND SAVE EVERYONE A LOT OF TROUBLE.
8 years ago
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XDP has a 1.4 average rating from 2,257 reviews