I ordered a mattress on 7/8/17 it was to be delivered 10/8 -14/8, the updates on the tracking were unsatisfactory. I found a contact address and communicated directly, I also contacted the seller who said on investigation the courier ran out of delivery time so returned it to the depot. When I e mailed XPD I was told they had tried to deliver it and put a card through the door, however there was no card. Also saying it would be delivered on 16th between 3.30 to 5.30 pm It eventually came on Weds 16th in the morning when we were out and was left in the porch. Next time I order something I will check who the courier is before I order! The seller was a good communicator and we were pleased with our purchase.