Having gone to the Lutterworth depot late in the evening (December) to collect my 3 large packages the warehouse guys got me to open my car and in the process quickly loaded a badly damaged packed without my knowleage. Luckily on getting in the car I saw the damage and inmiediately took picktures showing time and location. On getting home it was clear the content were unuseable and on raising the complaint with the provider XDP denied everything and said I had signed the paperwork. Luckily I have pictorial evidence.
