After reading the reviews I am very surprised that I risked using XPD to send my bike, and have to admit I did so with my fingers firmly crossed. I was expecting, at the very least, a delay of some sort with the delivery, however they came up trumps and the bike wad delivered in one piece and within the 48 hours quoted. So for me I am happy with the service I received (was I just lucky?) and would consider using them again. They certainly saved me money.