I ordered a tv unit from Ebay on Friday advising this would arrive by Monday I work for DHL so i know how the tracking system works, phoned them monday its on an economy service takes 3-5 working days. I called up again today wednesday 28/11/2018. Advised the depot cannot locate the parcel, when surely it arrived at there depot on the weekend and suddely monday its disappeared. This is 40 Kg how can it get lost? Phone them numerous times they all give you different answers, yesterday i called the lady said it will be out today Wednesday and you will get a 2 hour slot, so i waited in all day only to realise after they cannot locate it. Biggest Joke of a company dont even respond to your emails just send you an automated message. I asked them to update the website to show parcel is missing they dont even do that dont use ever again!!!