I purchased an expensive treadmill (+ £1000) from a big Fitness superstore that uses XDP. I was promised that I could get the item delivered in my holiday if I purchased express delivery. I purchased the item on a Tuesday but it was most convenient for me to have it deliverd on a Friday. Plenty of time for the delivery company then..... However, come Friday and the promised sms message to tell me when I can expect my delivery does not arrive in the morning. At around 11 o'clock I start to become concerned since it is imperative that the item is actually delived in my holiday. I cannot take time of work. I call XDP on the number they have supplied, only to get an automated message that all lines are busy, and I am asked to leave a message. This happens each time I call up. I leave a message - but my call is never returned. Trying (naively) to get in contact with them in another manner, I e-mail them, but, of course, my e-mails are also ignored. At around 14.30 I receive a call from a mobile number asking me when I would like my item delivered. I explain that it needs to be delived today - as agreed - but the chap informs me that it is impossible since they are just too busy (!! not the kind of thing you would expect a professional company like Parcelforce or FedEX to say..). He does promise that the item will be delivered Saturday, since I cannot take any weekeday off. However, having waited all day Saturday, the item is not delivered. Furthermore, no communication to inform me that it will not be delivered is received. I call the mobile number of the chap that called me previously and leave a message to ask, but to no avail. My holiday has now come to an end, and I will have to get in contact with the Fitness Superstore I bought the item from to cancel the order. It was a nice product, I really looked forward to go on a run on the treadmill, so I am hughy dissapointed that I cannot get it and will have to cancel the order. I wish they were using a more reputable and efficient delivery company than XDP.