Appalling. I received a text saying my item would be delivered on Tuesday between 12.58 and 14.58. I was a bit surprised as it was supposed to be by arrangement but, as I was home anyway, it was not a real issue. I should have known better. I waited until 15.30 but no one came and their tracking service was not updating. This morning my item showed as delivered. As it is a bed, it would be difficult to miss. I contacted them via live chat and at first they said there was a signature then said they couldn't do anything about it, the seller would have to file a claim. Had they said they'd lost it, I would have been annoyed but would have understood but, in this case their driver stole it and forged a signature but they won't do anything.