I literally cant explain what a joke of a company XDP are, we are a small shop who only occasionally post out large parcels, so , in theory , XDP are ideal for us as they dont have a minimum consignment amount per week. BUT.. they are just so unbelievably unreliable. I'm currently writing this as I am trying to access a human via the ONE number out of all their numbers that appears to connect ( amendment...after 9 minutes waiting it cut out) I placed a parcel on their web system on MONDAY morning, as I know from past experiances, their own portal is no guarantee of collection, I also followed this up with a phone call and was assured that the driver would pick it up.. this never happened. So I rang back on TUESDAY morning and was once again given apologies and assurances that they would come for it today... at 3pm I saw the van drive past... so I called the depot..no answer.. Its now WEDNESDAY and I have been calling and leaving different messages every half hour since I came in to work...no luck please please save your money and time and go elsewhere, they clearly dont want to provide the service they charge for.