I was upstairs when the driver knocked on my front door-one hour earlier than the ETA on the text and email. By the time I had got down the stairs to the front door the driver had gone! He didn’t even wait 5 seconds before shoving a card through the letterbox, throwing my parcel in the back of his van and speeding off. You have to give people the chance to get to the front door!! Ridiculous!!!! Awful company.