Same issue it seems as everyone else. Had an "attempted delivery" last week but got 'carded' saying item was "not on van". No way of contacting them. Random delivery driver knocked on my door Sunday and asked if I was waiting for a delivery. I said yes then he disappeared and never came back. Today I had an email saying it was out for delivery before another one saying it had been delivered with another note saying "NOT ON VAN". So who knows where my package is?? Cant email, phone or do anything with the app. Sportsdirect not answering either so its become a very expensive mystery.