First time delivery and couldn’t fault them. I was REALLY worried the package wouldn’t arrive after reading all reviews. I called Motherwell on Thursday as app was saying bed was there. The lovely lady on the phone said it wasn’t even in the country yet which got me more worried. I changed delivery date to Monday and asked for it to be delivered ASAP. Received an update on Monday morning and text to say it would be delivered. Tracked the drivers and the tracking was spot on ! 3 packages delivered in perfect condition. The driver did say I was lucky to receive it all together as some stuff sits in the warehouse for 5-6 weeks ! I’m in Fife Scotland if that makes any difference but I couldn’t fault the service. Package ( a super kingsize bed) ordered from amazon.