I was wondering where the buck stops when things go wrong at XDP. I am one of the Directors of Kedel Limited in Burnley. We started using XDP for shipments to domestic customers 9 years ago in June 2011. In that time we have seen breakages, lost packages and delayed deliveries galore. We have packages broken that had fragile stickers all over them, but still somehow managed to end up with boot prints on the packaging. We can of course claim back the cost price of the goods provided we do a bunch of paperwork to make a claim along with images. After all that we often just get pennies in compensation. This does not cover the cost of lost business, reputation and cancelled orders, nor indeed the time it takes to deal with all these issues. It seems to me something is going terribly wrong at XDP which needs management attention. We had a shipment to one customer recently that was broken on arrival. We shipped out a replacement. XDP managed to break that too, so now I am having to get in my car and make the delivery myself. In fact another one was broken today. I would dearly love to have a conversation with David Jagger or their Chairman Louis John to see if they have a solution that will allow us to continue using XDP for our deliveries, because we are desperately looking for alternative means of delivery.