Oh dear! Having a day off for a parcel that didn't turn up seems the norm with this company. As I write the tracking info says its back out for delivery, and apparently they have emailed me! Really? I can't find any email from them. Like other customer reviews say there is poor communications - guess what - delivery just turned up!!! Not between 2.30 and 5.30 as shown on the tracking info but at 10.50. Are they working on GMT/BST or in another time zone, maybe that is why things are going wrong. YOU HAVE BEEN WARNED!