Zenith is a dirty word in our house. As one of your reviews said "absolutely c..p". and I wish I had read the reviews before I had the work done. For a start why does it take the salesmen nearly four hours to give you a quote and why go through all that rubbish about ringing the Manager to get the price down? A waste of four hours. Had windows and doors fitted on 2nd August of this year. After fitters went could not unlock the patio door and found various other matters we were not happy with. A salesman called as we were thinking of having other doors replaced - when he came we told him about the problems and he agreed it was not right and rang in about complaint. We had been ringing for several weeks and got no-where but thanks to him we then had a service engineer call on the 29th August who agreed there were problems and took away a list of requirements and said he would order the necessary parts. We now wait and wait and are still waiting despite my ringing every week for an update. Every time I ring they speak to Amanda who is chasing up the order and she will ring us back. She did ring once and said she was waiting for the bits to come in and since then we have heard nothing and so we wait and wait and wait. Spoke to Anabel today and she said she would send an e-mail to Amanda and she will ring me today that was several hours ago and we wait and we wait. Have now cancelled the Carefree Agreement as I cannot see the point in paying over £140 a year for after sales care as they cannot deal with after sales at this point let alone in the future. Have requested to speak to someone in authority but do not seem to be able to get past the girls who answer the phone. Apart from never using Zenith again (I know hindsight is a wonderful thing) has anyone any suggestions as to where I go now? Would a letter to Head Office be any good and if so to whom do I write?